How to return an item

1. Submit your return request within 14 days of placing your order (unless local consumer laws allow for a longer period).
   
   

2. Contact the brand’s customer service at info@mr-stiff.com.
   
   

3. Provide the following details:
   
   

   • Your order number
     
     

   • Proof of purchase (invoice or payment receipt)
     
     

   • The email address used for the order
     
     

4. Ship the items within 14 days of notifying us of your return.
   
   

We recommend using a traceable shipping method and keeping your shipping receipt as proof of return.

Return conditions

• Items must be returned new, unused, and in their original packaging, with all tags, accessories, and documents intact.
  
  

• Returned items are inspected upon receipt. Refunds may be reduced or refused if the items are damaged or no longer in a saleable condition.
  
  

• Unless required by law:
  
  

  • Shipping costs (both original and return) are non-refundable, unless expressly stated otherwise by the brand.
    
    

  • Customs duties and taxes are generally non-refundable. You may contact your local customs office directly regarding this.
    
    

• Refunds will be issued via the original payment method (or via bank transfer/PayPal for cash-on-delivery orders).

Defective products & Warranty

If your product is damaged or defective, please contact us as soon as possible at info@mr-stiff.com. Please include your name, email address, delivery address, and order number.

Your statutory rights under consumer protection laws remain in effect.

Damage caused by improper use, accidents, or normal wear and tear is not covered by the warranty.