Introduction

Valmere Limited is the e-commerce partner of Mr Stiff (“Brand”) and operates this online store (“Webstore”). We act as the Merchant of Record for the Brand’s international transactions and sell the products or services made available via the Webstore (“Products”) in our own name and on behalf of the Brand.

By placing an order with us (“Order”), you unconditionally agree to our role as Merchant of Record and to these Terms of Sale, as well as to our Privacy and Cookie Policy (collectively, the “Terms”).

If you do not agree to these Terms, you should not complete your Order.

These Terms have been drafted in the English language and are governed by English law. Any translations are provided solely for your convenience, unless otherwise required by applicable law.

The contracting party to these Terms (hereinafter also referred to as “Valmere Limited”, “we”, or “us”) is the legal entity listed on your receipt.

If you are a ‘consumer’ (as defined by applicable law) and reside in Australia, Brazil, Canada, Japan, a country within the European Economic Area (EEA), the United Kingdom, or the United States, please refer to Annex I below for additional specific terms that may apply to your Order.

1. PLACING YOUR ORDER AND ORDER CONFIRMATION

To place an Order, you must enter all required information and click the “Pay and Place Order” button (or a button with similar wording) at checkout. You agree to always provide valid, current, and accurate information about yourself. Please carefully check your personal details and order information, as the checkout process allows you to identify and correct any input errors before submitting your Order.

The checkout page displays the Products, their prices, shipping costs (if applicable) (“Shipping Costs”), and any import duties, taxes, or levies that may apply to the customs clearance of the Order in the country of delivery (collectively, “Duties and Taxes”). The amount of Duties and Taxes may not always be available for payment upfront; please see Section 3 below for further details.

You may be able to purchase the Products in your local or chosen currency. Please note that prices may vary over time due to exchange rate fluctuations; however, the total order amount displayed at checkout at the time you complete your Order will not be affected by such fluctuations.

The Webstore displays product images and descriptions. Minor differences may occur between the displayed images and the Products actually received (for example, in color or texture), and dimensions may vary slightly.

The available payment methods are displayed on the checkout page, depending on your location. Although this Webstore is presented and managed in collaboration with [Brand], your contract of sale is concluded with Valmere Limited, acting as the Merchant of Record. Valmere Limited processes your payment via one of its third-party payment processors (including any tools, technologies, or services they offer). In some regions, your payment may be processed by one of our internal group entities; such payment is considered payment to Valmere Limited.

The information in these Terms, as well as the details on the Webstore and during checkout, constitute merely an “invitation to treat” (an invitation to make an offer). No obligation to sell or deliver Products arises until you receive an email explicitly confirming that your Order has been accepted (“Order Confirmation”).

The purchase agreement for the Products is only concluded upon receipt of the Order Confirmation and is deemed to have been entered into in the country from which the Products are shipped. If shipment, delivery, or fulfillment cannot be completed, you will be notified by email, and any applicable refund will be processed without delay.

Orders may be subject to fraud checks and other mandatory legal checks—such as “denied parties screening”—or other investigations where there is a suspicion that the provided identity, address, email address, or payment information is being used fraudulently or without authorization. In some cases, we may ask you to provide additional verification and information as a condition for Order Confirmation or fulfillment.

There are various circumstances under which your Order may be refused or canceled, in whole or in part, both before and after an Order Confirmation has been issued. We reserve the right to do so at our sole discretion for reasons including, but not limited to, the following: Orders that fail fraud or legal compliance checks; Orders that are considered abnormal or are suspected of having been placed in bad faith; Orders that have not been placed by consumers; situations in which the payment information provided cannot be verified; or circumstances in which a Product included in the Order is unavailable.
Certain Products may be subject to quantity limits per order, per address, or based on other criteria. Such Orders may be refused or canceled at any time.

An Order may also be refused or canceled in the event of actual or suspected errors, regardless of whether the error is attributable to us, to you, or to a third party. Errors may include a good-faith, genuine, or honest mistake without which the Order would not have been placed, accepted, or shipped, and without which no agreement for the sale of the Product(s) would have been concluded.
An example of such an error would be an exceptionally low price for an item that is normally sold at a significantly higher price, where no valid sale or promotion applies. This also includes situations in which the error has been exploited to purchase an unusual quantity of items.
In such circumstances involving an error, we are under no obligation to accept or fulfill the Order.

If an Order is canceled or refused, you will receive a refund in accordance with these Terms, provided that your payment has been successfully processed.
We are not required to provide a specific reason for refusing or canceling an Order, except where required by law.

2. PAYMENTS

If you use a payment method that supports pre-authorization (for example, most credit cards), the payment amount will first be authorized and will be collected (charged) no later than when the Product is shipped. Other payment methods (such as PayPal or other e-wallets) are generally charged immediately upon Order Confirmation.
In all cases, the full amount of your Order will be charged, even if the shipment is delivered in multiple installments or in the case of a pre-order.
The transaction will appear on your account statement as a payment to “Valmere Limited // Herbal trading” (or a similar description).

Some payment methods may follow a different timing than described above, which is beyond our control.
Your bank, card issuer, or chosen payment provider may charge additional fees, surcharges, or processing costs (such as foreign transaction fees or cross-border charges) in accordance with the policies of your financial institution.
Valmere Limited is not responsible for such charges and may have no knowledge of, or control over, them.

We take the security of your payment very seriously and protect your payment information using strict security measures.
Although we strive to maintain the highest level of security, you should be aware that neither Valmere Limited nor the Brand can be held liable for any loss you may suffer as a result of unauthorized access by third parties to your payment or account information.

Specific terms for certain payment methods:

• Klarna Invoice: Available in selected jurisdictions. The applicable terms are set out here. Klarna’s terms and conditions and privacy policy apply independently of those of Valmere Limited.
  
  

• Cash on Delivery (COD): Available in certain regions. Products will only be handed over after full payment has been made and a signed confirmation has been provided.

3. DUTIES AND TAXES

Duties and taxes (“Duties & Taxes”) may be included in the product price or displayed separately during checkout.
If they are not included in the product price, you may be given the option to prepay them during checkout. This option is not available for all destinations.
Please check the shipping page for regions where duties and taxes are excluded, or contact the brand’s customer service before placing your order.

When duties and taxes are prepaid, Valmere Limited will remit them to the relevant authorities on your behalf.
If you place multiple separate orders, additional import duties or charges may apply, for which you will be solely responsible.

If you choose not to prepay duties and taxes, you will be solely responsible for paying them upon import.
Any estimates displayed during checkout are provided for informational purposes only and are not binding.

Failure to pay duties and taxes may result in the refusal of delivery, return shipping charges, or other penalties.
Valmere Limited is not responsible for such costs and may, where applicable, deduct them from any refund.

Unless required by law or expressly stated otherwise, paid duties and taxes are non-refundable.
However, you may be able to submit a request directly to your local customs authority for reimbursement or a refund.

4. TITLE; RISK; IMPORTER OF RECORD

Title to the ordered products passes from Valmere Limited to you prior to importation, and the risk passes to you upon delivery to the address specified in your order.
If you have not prepaid duties and taxes, title will transfer to you at the port of entry in the destination country.

You are the “importer of record” (the legal importer) of the product. Valmere Limited (or our representative) facilitates the import solely on your behalf, acting as your authorized agent.
In certain cases, we may act as the “declarant” solely to facilitate customs clearance; however, this does not alter your status as the importer.

Please verify, before placing an order, that the product complies with the standards applicable in your destination country.
Products that do not comply with local standards cannot be returned for that reason, and Valmere Limited accepts no liability whatsoever for any consequences arising from the purchase of products that do not meet local requirements.
You are solely responsible for ensuring that the product may be lawfully imported into your country and that you comply with all applicable laws, regulations, certification requirements, and other rules of the importing country.

Please note that the product and its accompanying documentation (such as packaging, manuals, maintenance instructions, or safety warnings) may not be available in your language.
Manufacturer services or replacement parts may not be available in your region. Products that require a power supply may not comply with the technical standards or regulations applicable in your country.
Therefore, before placing your order, please ensure that the product is suitable for your intended use and that your delivery address can be safely accessed.

Valmere Limited may engage customs brokers or fiscal representatives to handle the customs clearance of products in your country on your behalf. For this purpose, Valmere Limited or its affiliates may act as the “customs declarant” in their own name, acting on your behalf.
By accepting these Terms, you grant us and these parties authorization and power of attorney to act on your behalf (as agent, declarant, or otherwise) to:
(a) communicate and deal with the competent authorities,
(b) complete, submit, and sign all documents required for the importation and customs clearance of the products,
(c) facilitate the payment of duties and taxes and the customs clearance process, and
(d) where applicable, return the products (subject to these Terms).

For the avoidance of doubt, purchases made under a tax exemption (for example, by providing your VAT number) are still considered by Valmere Limited to be personal import transactions.
You agree and acknowledge that products purchased under such an exemption are intended solely for personal use and not for resale.

5. UITVOERING, VERWERKING EN LEVERING

The fulfillment and delivery of your Order are carried out by service providers selected and managed by Valmere Limited or the Brand.
Certain Products may not be deliverable to specific locations or destinations (due to restrictions applicable to the Product itself or imposed by the destination country). You will be informed of such restrictions on the Webstore or during checkout, and you will not be able to complete an Order that is subject to those restrictions.
We reserve the right to suspend or cancel the delivery of any Product that cannot be lawfully delivered, even after the Order Confirmation has been issued.

The delivery times displayed during checkout (or on the Webstore) are generally estimates, unless expressly stated otherwise.
Your Order will be delivered no later than the date indicated at checkout based on your selected shipping method, or—if no date is specified—within 30 days of the Order Confirmation, except in exceptional circumstances (such as pre-orders).
Please note that delivery options and delivery times depend on your address and the shipping method you select. Different parts of your Order may arrive on different dates.

If you receive a notification of a delivery attempt, you are responsible for contacting the delivery service using the details provided in order to arrange a new delivery.
Reasonable efforts will be made to deliver the Product in accordance with the information provided in your Order.

Delivery shall be deemed completed once the Product reaches the address specified in your Order.
In cases where you have not paid the applicable duties and taxes (and they have not been prepaid at checkout), delivery shall be deemed completed once the Product arrives at the port of entry in the destination country.

6. SPECIAL PROVISIONS FOR SPECIFIC PRODUCTS

DIGITAL PRODUCTS

This section applies to any purchase of a Product that constitutes a Digital Product (as defined below) and, in the event of any conflict, shall prevail over any other provisions of these Terms.

A “Digital Product” is a product in digital format (as opposed to a physical item), such as software, e-books, digital files, 3D models, audio and video files, online courses, or any other form of digital content that can be purchased through the Webstore.

All Digital Products are protected under applicable intellectual property, copyright, and trademark laws.
The agreement for the sale of Digital Products becomes effective only upon receipt of the Order Confirmation and is deemed to have been concluded in the country in which you reside.

Upon purchasing Digital Products, the consumer is granted a license to use them solely in accordance with the Brand’s licensing terms, which are hereby incorporated by reference.
Unless otherwise specified, this license is limited, non-exclusive, non-transferable, non-sublicensable, does not confer any ownership rights in the Digital Products, and is intended solely for personal use.

To the fullest extent permitted by applicable law, Digital Products are provided “as is”, without any warranty of any kind, whether express or implied, including, but not limited to, warranties that the Digital Products will meet your expectations, be error-free, or be available without interruption.

All sales of Digital Products are final, unless expressly provided otherwise by applicable law or the Brand’s policies.
If a right of withdrawal (cooling-off period) applies, please note that this right will expire as soon as you download or access the Digital Product.

PERSONALIZED PRODUCTS

This section applies to any purchase of a Personalized or custom-made Product and, in the event of any conflict, shall prevail over any other provisions of these Terms.

Personalized and custom-made Products are manufactured specifically for you based on the information you provide. Therefore, please carefully verify that all personalization details are correct before placing your order.
Personalized Products cannot be returned or refunded unless they are defective or damaged upon receipt.
Once the Order Confirmation has been sent, you may no longer modify or cancel your order.

We reserve the right, at our sole discretion, to refuse personalized orders.
In cases of improper use of this service, your order may be cancelled and fully refunded, or shipped without personalization.

7. SPECIAL PROMOTIONS AND OFFERS

The Brand may offer you the opportunity to participate in limited-time or limited-availability promotions, contests, sweepstakes, product launches, or similar offers for the purchase of Products from us (each, a “Campaign”).
These Campaigns may be available through the Webstore, mobile applications, or other third-party platforms (“Campaign Platforms”).
Products purchased through Campaigns may be subject to specific terms and conditions (“Campaign Rules”) in addition to these Terms. Where applicable, such Campaign Rules will be made available on the relevant Campaign Platform.

By participating in a Campaign, you agree to be bound by both these Terms and the Campaign Rules, including any specific provisions relating to returns, refunds, and cancellations.
In the event of any conflict between these Terms and the Campaign Rules, the Campaign Rules shall prevail.

If you are designated as the winner of a Campaign (as determined and communicated by the Brand in accordance with the Campaign Rules), Valmere Limited will automatically process your order using the payment, billing, and shipping information you provided during registration.
By participating, you confirm that such information is accurate and complete.

RETURN POLICY

This Return Policy does not apply to defective Products or to other excluded items as described in Article 9 or in the Brand’s policies. Please review the Brand’s policies on the Webstore for any additional restrictions.
Return requests must be submitted within 14 days of the order date, unless otherwise specified in the Brand’s policies or required by applicable consumer protection laws.

To return eligible Products, please follow the instructions below:
Use the return portal or contact the Brand’s customer service team to inform us of your intention to return the Product. A link to the return portal is available on the Webstore or, where applicable, will be included in the transaction email.

Follow the return instructions and provide the required information (such as proof of purchase, the order number, and the email address used for the order), specify which items are being returned and in what quantity, and select your preferred return method (these options may not always be available).
Where applicable, you will receive a Return Merchandise Authorization (RMA) number and a return shipping label.
You must then return the items as soon as possible and, in any event, within 14 days of notifying us of your cancellation.

Unless otherwise provided in the Brand’s policies, items must be returned in new and unused condition, with all original packaging, labels, accessories, and documentation intact.
Returned products will be subject to a quality inspection. If the returned items do not meet these requirements, a refund may be refused, or any reduction in the value of the product may be deducted from the amount to be refunded.

Once a refund has been approved, you will receive reimbursement for the price of the returned Products.
The original shipping costs will not be refunded unless expressly stated in the Brand’s policies or required by law (for example, in the case of defective products or returns made within the statutory cooling-off period as set out in Appendix I, where applicable).

The cost of returning items will not be reimbursed unless expressly stated otherwise in the Brand’s policies.
In some countries, return shipping costs may be prepaid; where this option is available, it will be explicitly indicated.
Duties and taxes are generally non-refundable—please refer to Article 3.5 above.
You remain solely responsible for any loss of or damage to returned items until they have been received by the return center. We therefore recommend using a tracked shipping service and obtaining appropriate insurance.

Refunds are generally processed using your original method of payment, except for cash-on-delivery (COD) payments, for which refunds will be made to your bank account or PayPal account.

The separate statutory rights of withdrawal for consumers in the EEA and the cancellation rights for consumers in the United Kingdom remain unaffected by this policy, in principle.
For more information, please refer to Appendix I.

LIMITATIONS ON RETURN, WITHDRAWAL, AND CANCELLATION RIGHTS

To the fullest extent permitted by law and notwithstanding any provision to the contrary in these Terms, certain types of Products are not eligible for cancellation, withdrawal, or return, including: fragrances and perfumes, sealed goods (such as DVDs, audio equipment, or products that are liable to deteriorate or expire rapidly), collectibles, “mystery boxes,” swimwear, and other products that are unsuitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.

In addition, no right of cancellation, withdrawal, or return exists for any Product that has been manufactured according to your specifications or is clearly personalized, unless there is a manufacturing defect or product fault.
We reserve the right, at our sole discretion, to refuse personalized orders. In the event of improper use of this service, your order may be cancelled and fully refunded or shipped without personalization.

Only the purchaser is entitled to exercise any right of return, cancellation, or withdrawal (where applicable) and to receive a refund of any amounts paid.
A person who receives the order as a gift shall under no circumstances be entitled to a refund.

Nothing in this provision limits or excludes any statutory consumer rights or warranties that cannot be excluded under applicable consumer protection laws.

LIMITED WARRANTY; RETURN POLICY FOR DEFECTIVE PRODUCTS

If you receive a damaged or defective Product, or if a Product subsequently develops a defect, you may be entitled to statutory rights under applicable law, depending on when you notify the Brand of the defect.

Please report any issues as soon as possible, preferably in writing, and include your name, email address, delivery address, and order number or reference number.
This procedure does not affect your statutory rights.

The validity of a warranty may vary from country to country. In certain regions, only a limited warranty is provided. Where a warranty applies, its duration will be specified in the product description.
Consumers in certain jurisdictions may have additional statutory rights under local consumer sales laws, such as those provided under EU Directive 2019/771. These rights remain unaffected and apply in addition to this limited warranty.

Defects, damage, or faults caused by accidents, misuse, negligence, or normal wear and tear are not covered by the warranty.

LIABILITY

Certain forms of liability cannot be excluded under applicable law, particularly those relating to personal injury, death, or fraud.
These Terms do not affect your statutory consumer rights in relation to defective products.

Except for these exceptions, Valmere Limited and the Brand shall not, under any circumstances, be liable for any damages, including consequential, indirect, incidental, special, or punitive damages, regardless of their cause or legal basis (including breach of contract or tort, including negligence).

If any liability arises, it shall never exceed the purchase price of the relevant Product and shall be limited to losses that were reasonably foreseeable at the time the Order was placed.
A loss is considered foreseeable if both you and we could reasonably have contemplated it at the time the agreement was concluded.

The liability of Valmere Limited and the Brand shall be reduced or excluded to the extent that you have contributed to the loss or damage yourself.

Valmere Limited and the Brand shall not be responsible for any loss or damage caused by the unauthorized use of your payment card during checkout, nor shall they be required to notify your card issuer or the authorities of such use.

Furthermore, Valmere Limited and the Brand shall not be liable for any delay in, or failure to perform, their obligations as a result of events beyond their reasonable control, including strikes, lockdowns, natural disasters, civil unrest, fires, government actions, customs delays, internet outages, war, terrorism, or disruptions to global supply chains.

You must give Valmere Limited a reasonable opportunity to remedy any shortcomings before incurring costs yourself to resolve the issue.

We cannot guarantee the uninterrupted or error-free operation of the Webstore or the checkout process and reserve the right to suspend these services without prior notice for maintenance or technical improvements.

INTELLECTUAL PROPERTY RIGHTS

The Webstore is intended solely for personal, non-commercial use. Any other use of the content or materials of the checkout is strictly prohibited.
You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the content of the checkout. You also agree not to assist or facilitate any third party in doing so.

GOVERNING LAW AND DISPUTES

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

If a mandatory consumer protection law in your country of residence takes precedence over Dutch law, such law shall apply to the extent that its provisions are mandatory.

If any provision of these Terms is declared invalid, unlawful, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law, without affecting the validity of the remaining provisions.

To the extent permitted by law, you hereby irrevocably waive your right to a trial by jury in connection with any dispute arising out of or relating to these Terms.

You are hereby informed that, in the event of a dispute arising out of or relating to these Terms, you may have the right to submit a complaint to an alternative dispute resolution body in accordance with applicable law.

To the extent permitted by law, all disputes relating to these Terms shall be submitted exclusively to the competent courts of the Netherlands.

MISCELLANEOUS PROVISIONS

Communications shall be conducted in English and sent electronically. For any questions or complaints regarding your Order, you may contact the Brand directly (a link is available on the Webstore or in your confirmation emails).
For questions regarding Valmere Limited, you may contact us at support@val-mere.com.

Failure to enforce any right shall not constitute a waiver of the future exercise of that right. Headings and section titles are provided for informational purposes only and shall have no binding effect.

We may assign these Terms, in whole or in part, without your consent, provided that your rights and obligations are not adversely affected thereby. No third party may derive any rights from these Terms unless expressly stated otherwise.

Without prejudice to our Privacy Policy, Valmere Limited and the Brand reserve the right to access, retain, disclose, and use information relating to Orders and checkout usage where this is deemed necessary to comply with applicable laws and regulations, enforce these Terms, resolve technical issues, respond to support requests, or protect rights and safety.

The Webstore and checkout may contain links to third-party websites or services that are not under the control of Valmere Limited. We are not responsible for their content or practices.
Your use of such services is entirely at your own risk, and you agree to indemnify and hold Valmere Limited harmless from any liability arising therefrom.
We recommend that you read the terms and conditions and privacy policy of any third-party website that you visit.

Valmere Limited may amend these Terms at any time. Any changes shall take effect upon publication.
Your continued use of the services constitutes acceptance of the amended Terms; however, existing Orders shall remain subject to the previous Terms and Conditions.

These Terms constitute the entire agreement with respect to Orders. If any provision is declared invalid or unenforceable, it shall be replaced by a provision that reflects the original intent of the parties as closely as possible. The remaining provisions shall remain in full force and effect.

Registered Address:

Valmere Limited

Tompazi, 70, 1055, Nicosia, Cyprus

E-mail: support@Val-mere.com

General Terms and Conditions of Mr Stiff (Brand)

General Terms of Use

Last updated on April 25, 2026.

Welcome to Mr. Stiff. We are delighted to welcome you to our website and appreciate your interest in our products and services. By using our website and services, you agree to the following General Terms of Use. Please read them carefully before proceeding.

1. Use of the Website

You agree to use our website solely for lawful purposes and in a manner that does not infringe upon the rights of others or disrupt the operation of the website. You may not post any content that is unlawful, offensive, defamatory, obscene, discriminatory, or otherwise objectionable.

2. Intellectual Property

The content on our website, including texts, images, logos, and trademarks, is protected by copyright and other intellectual property rights.
You are not permitted to copy, reproduce, distribute, or use this content in any way without our prior written consent.

3. Orders and Payments

By placing an order, you confirm that you are authorized to enter into a binding agreement. All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel orders at our sole discretion.

4. Pricing and Product Information

We strive to provide accurate and up-to-date product information and pricing. In the event of incorrect pricing or inaccurate product information, we reserve the right to cancel or modify orders.

5. Refunds and Returns

Our return and refund policy can be found on our website and sets out the conditions for returning products and obtaining refunds.

6. Limitation of Liability

We strive to provide the highest quality of products and services; however, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Changes to the Terms

We reserve the right to modify these General Terms of Use at any time. The revised terms will be published on our website.

8. Contact

For questions regarding these General Terms of Use, you can contact us via [contact details].

Thank you for choosing Mr. Stiff.

Mr. Stiff, www.mr-stiff.com, info@mr-stiff.com